Reviews
Collect reviews, and choose what the world sees
Reviews get asked for at the moment they're easiest to give — after an order, a booking, or an AI phone call — and every one lands in one place. Show the ones you want on your own site and hide the rest, and connect your Google listing so your live Google rating and reviews appear there too.
- Review requests after orders, bookings and calls
- One list of every review, hidden ones included
- Show or hide any review on your own site
- Your live Google rating and reviews on your site
How it works
- 01
Ask at the right moment
The request goes out when the experience is fresh: on the order tracker after a pickup, after a booking, after a table's QR order, or following an AI phone call.
- 02
Everything in one list
Every review arrives in one place with its star rating, its text and where it came from — the only screen where you can see the hidden ones too.
- 03
You decide what's public
Show a review on your website or hide it. The average shown on your site counts only what the public can actually see, so hiding one really does change it.
- 04
Bring your Google rating in
Connect your Google listing and your live Google star rating and reviews render on your site, credited to their authors and linked back to Google.
Frequently asked questions
- How do customers get asked for a review?
- The request appears where they already are — the order tracker after a pickup, a booking confirmation, a table's QR order, or after an AI phone call — so nobody has to be chased by email.
- Can I hide a bad review?
- On your own site, yes: you choose which reviews are shown. The public average is calculated from only the visible ones, so it moves when you hide one. Reviews on Google are Google's — hiding one there is not something we or anyone else can do.
- Can I show my Google reviews on my website?
- Yes. Connect your Google listing and your live rating plus a handful of your Google reviews render on your site, with the author credited and a link back to the review on Google.
- Can I reply to my Google reviews from here?
- Not yet. Replying requires a level of Google Business Profile API access we're still waiting on, so today the Google side is display-only. Replies to reviews left directly with you are unaffected.
Works with
One app for your whole business.
Reviews is one part of LOKAL — the AI receptionist, POS, ordering, booking, and website that run your business together.
Explore LOKAL